GENERAL PURCHASE AND SALE RULES
Seller – UAB ENERGY GREEN, legal entity code 302497397, registered office address Betono akl. 16-4, Vilnius LT-03153, Lithuania
Buyer – a natural or legal person purchasing goods sold by the Seller.
GENERAL PURCHASE AND SALE RULES are the rights and obligations of the Buyer and the Seller, the conditions for the purchase and payment for goods, the procedure for delivery and return of goods, the liability of the parties, and other provisions related to the purchase and sale of goods from the Seller.
Personal data protection - any information related to personal data that is provided to the Seller is subject to the Seller's personal data protection policy (https://www.energygreen.lt/privatumo-taisyklės), which complies with personal data protection laws.
1. Ordering goods, price, and payment procedure
1.1. The prices of goods sold are specified in the Commercial Offer submitted by the Seller to the Buyer. The Commercial Offer clearly specifies the goods, services, their quantity and price, payment terms, and preliminary delivery date. The Commercial Offer shall be valid for 30 calendar days, unless otherwise specified in the offer. A Commercial Offer shall be deemed to be a notification sent by electronic means of communication, which specifies the elements listed above. The validity of such an offer shall be calculated from the date of dispatch of the Seller's notification. Upon expiry of the offer validity period and if the Parties have not agreed on the order of goods, the Seller shall have the right to unilaterally change the price of the goods. The delivery date of the goods is not binding for the entire duration of the Commercial Offer.|
1.2. The Commercial Offer is comprehensive and indivisible. If the Buyer wishes to purchase part of the goods specified in the Seller's Commercial Offer, the Seller shall have the right to prepare a new Commercial Offer in accordance with the Buyer's updated requirements.
1.3. The Parties expressly agree that the Buyer's order shall become effective and binding on the Parties upon the Buyer's payment in accordance with the terms and conditions set forth in the Commercial Offer and upon sending a copy of the payment to the Seller by email. Payment shall be deemed to have been made when the full amount payable has been received and credited to the Seller's bank account. If the Buyer has paid but has not sent a copy of the payment to the Seller, the Seller shall not be liable for any delay in the order.
1.4. The Buyer has the right to cancel their order within 2 (two) business days prior to the Seller's order confirmation.
1.5. If the Buyer fails to pay for the goods in full, the Seller shall not be obliged to transfer the goods to the Buyer.
1.6. The Buyer shall collect the Goods using their own transport at the location specified by the Seller, or the Goods shall be delivered to the Buyer using third parties (couriers). The specific method of delivery of the Goods, address, and details shall be discussed separately when the Seller confirms the order submitted by the Buyer.
2. Product quality and packaging, returns
2.1. The Buyer undertakes to store the goods in a dry place and protect them from mechanical damage. The products must be installed by suitably qualified specialists in accordance with the product installation instructions. The Seller shall not be liable for any deterioration in the quality of the goods if the Buyer has used them for purposes other than those for which they are intended, has used them in violation of the instructions for use, or if the quality of the product has deteriorated due to improper storage.
2.2. The Seller undertakes to deliver the goods to the Buyer packaged in accordance with the manufacturer's requirements.
2.3. Upon receipt of the goods, the buyer must inspect the external condition of the goods and packaging. The seller shall not be liable for any
claims regarding the assortment of goods, shortage of quantity, or defects that should have been clearly visible upon acceptance of the goods. Discrepancies in the assortment, quantity, quality, and packaging of the goods must be acknowledged by representatives of both Parties.
2.4. If it becomes apparent that the goods delivered to the Buyer do not comply with the technical characteristics declared by the Seller, or the tolerance deviations are greater than those declared by the Seller, or do not comply with the order requirements, the Seller undertakes to take back such goods and replace them with goods of good quality at its own expense and using its own transport as soon as possible. If it is not possible to replace the goods, the Seller shall refund the price paid by the Buyer.
2.5. If it becomes apparent that the Buyer has been supplied with goods that do not correspond to those specified in the order, the Seller undertakes to accept such goods back and replace them with goods corresponding to the order as soon as possible, using its own transport and at its own expense. If it is not possible to replace the goods, the Seller shall refund the price paid by the Buyer. The Parties expressly agree and the Buyer undertakes to ensure that, in the event of a return, the goods will not be used or damaged and will be returned to the Seller in their original packaging. Failure to fulfill (improper fulfillment) of this obligation by the Buyer shall entitle the Seller to refuse to accept the goods.
2.6. The Buyer may submit claims to the Seller within the following time limits, counting from the date of acceptance/receipt of the goods:
2.6.1. due to discrepancies in the quantity or assortment of goods, or due to noticeable external defects – within 5 (two) business days;
2.6.2. upon establishing that the goods do not comply with the technical characteristics – within 30 (thirty) working days;
2.6.3. for hidden defects in the quality of the Goods that have become apparent – within a period of 2 (two) calendar years.
2.7. Claims must be submitted in writing, accompanied by all supporting documents. The party receiving the claim must examine it as a matter of urgency and submit its final conclusions no later than 30 (twenty) working days from the date of receipt.
2.8. High-quality goods delivered (shipped) to the Buyer in accordance with the order may be returned and exchanged only if they are unpacked, unused, and the Seller agrees to their return. The costs of returning the goods shall in all cases be borne by the Buyer. The Seller's return rates are the same as those applied to the purchase of goods.
3. Responsibility of the Parties3.1. For any delay in payment, the Buyer undertakes, at the Seller's request, to pay a penalty of 0.02% of the amount outstanding to the Seller for each day overdue. The late payment interest shall be paid within 2 (two) business days from the date of the Seller's request to pay the late payment interest.
3.2. In the event of debt collection, all costs incurred by the Seller in relation to the Buyer's debt (when the Seller is forced to refer the debt to a third party for recovery) shall be borne by the Buyer.
4. Final provisions
4.1. These rules have been drawn up in accordance with the laws of the Republic of Lithuania.
4.2. Relationships arising on the basis of these rules shall be governed by the laws of the Republic of Lithuania.
4.3. Disputes and disagreements arising from or related to the implementation of these Purchase and Sale Rules shall be resolved through negotiations. If the parties fail to settle their disagreements through negotiations within 30 (thirty) calendar days from the start of written negotiations, any disputes, disagreements, or claims shall be resolved in a competent court of the Republic of Lithuania according to the location of the Seller's registered office.